   
Quote of
the Month
Alway do right. This will gratify some people and astonish the rest.
-Mark Twain
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CONTENTS
The Restoration Team in the Pentagon's Hall of Heroes as work drew to a close. | 
Point of impact, after the fire was out.
Dept. of Defense Photo by Tech Sgt. Cedric H. Rudisill.
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Small, personal memorials sprang up around the disaster zone.
FEMA News Photo by Jocelyn Augustino
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ServiceMaster Clean workers organize supplies for an army of disaster restoration specialist that totaled over 300.
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Evacuated soldiers and civilians watched from a distance - and determined to be back at ther posts on September 12th.
U.S. Army Photo by Paul Disney
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Three days after the terrorists attack, a virtual city of tents, vehicles and construction equipment is assembled at thecrash site.
Dept. of Defense Photo by Tech Sgt. Cedric H. Rudisill.
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We were called on to serve at the Pentagon. | 
The Pentagon in flames just minutes after impact.
U.S. Marine Corps Photo by Cpl. Jason Ingersoll
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Rescue dog Gus and his trainer Ed Apple with Tennessee Task Force One Urban Search & Rescue search for survivors.
FEMA News Photo by Jocelyn Augustino
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Rescue and recovery continued day and night.
FEMA News Photo by Jocelyn Augustino
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Highly trained Urban Search and Rescue teams from across the country converged on the Pentagon. Members of the Montgomery County Maryland team clear debris and work to strengthen building supports.
FEMA News Photo by Jocelyn Augustino
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President Bush leads a memorial service on October 11th, in honor of the 184 who perished in the attack.
Dept. of Defense Photo by R. D. Ward
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Old Glory drapes our wounded Pentagon.
Dept. of Defense Photo by Helene C. Stikkel
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In the renovated section outside the immediate impact zone, most damage was caused by smoke and water that poured out of newly installed sprinklers. But there was extensive fire damage hundreds of feet away in unrenovated areas that had not yet had sprinklers installed.
Dept. of Defense Photo by Tech. Sgt. Cedric H. Rudisill
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Despite extensive damage to the interior, the Pentagon was very much back in business the day after the attack with half the employees working in the building.
Dept. of Defense Photo by Staff Sgt. Larry A. Simmons
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A memorial wall filled with short biographies of those killed is a solemn reminder and a source of inspiration to Pentagon personnel and restoration workers.
Dept. of Defense Photo by Helene C. Stikkel
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President Bush thanks some of the estimated 1500 workers involved in the recovery and restoration effort.
Dept. of Defense Photo by R. D. Ward
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SERVICEMASTER CLEAN:
TURNING DISASTER INTO RECOVERY
The successful Pentagon restoration highlights ServiceMaster Clean's strengths in disaster recovery and management. In spite of the immense building size and the extraordinary security, the recovery operation as the Pentagon differed very little from other disasters faced in our 50-year history. We mobilize a quick local response by trained professionals. And back it up with the resources only a national company can provide.
FROM NEIGHBORHOOD
TO NATIONWIDE,
WE KNOW HOW TO RESPOND.
Every disaster, large or small, presents unique challenges in terms of recovery, cleanup, and restoration. Whatever the scope of the loss, ServiceMaster Clean offers the appropriate level of response and resources necessary to succeed. ServiceMaster Clean Disaster Restoration for straight forward commercial disaster cleanup. ServiceMaster Recovery Management when the disaster increases in complexity and requires a coordination of personnel and resources. And ServiceMaster RecoverLink for those who want to be prepared before disaster strikes.
When any tragedy occurs, immediate response is crucial to a successful recovery. From 1200 locations all over North America, ServiceMaster Clean reacts quickly to disasters within any community. We respond within 30 minutes to the customers initial call. Within 2 hours, a service team is on-site to initiate emergency damage mitigation of property. At any level, our prompt attention and trained personnel help restore the confidence of our customers that their loss will be minimized and the situation handled professionally.
HELPING AMERICA FOR OVER FIFTY YEARS.
ServiceMaster Clean's track record of response stretches back over 50 years. As the nation's largest disaster restoration network, we can bring vast resources to bear on even the largest and most complex of restoration efforts -- quickly, compassionately and comprehensively. All backed by the ServiceMaster guarantee: The job isn't done until the customer is satisfied.
When it came time to serve our country at the Pentagon, ServiceMaster Clean responded the way it has for decades. Its fast local response time, technical cleanup experience, trained recovery personnel and national network of resources served it well in what proves to be one the most historic big CAT challenges ever faced. If we can successfully restore the world's largest office building, we have everything it takes to serve you well when your customers need help the most.
The Pentagon
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The Pentagon is laid out in five concentric rings separated by open-air courtyards. Each ring is five stories tall.
Buliding Size: 6.5 Million Square Feet
Land Area: 34 Acres (Building & Courtyards)
Total Length of Corridors: 17.5 Miles |  |
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ServiceMaster Clean Disaster Recovery cleaned and restored over five million square feet of the Pentagon.
Working in shifts 24/7, the job took a little over nine weeks and involved over 300 team members. |
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