Insurance Restoration Contractors San Diego

Reconstruction San Diego

• Emergency Response Services Phase
• Estimation and Authorization Phase
• Restoration and Completion Phase
• Helpful Links
• Do's and Dont's

INFO FOR CUSTOMERS

EMERGENCY RESPONSE SERVICES PHASE

• Plumber dispatched by EXTREME RESTORATION to perform a Leak Detection. This will determine the origin of the damage.
• At the property owner's discretion, the Plumber can repair the leak. It is the property owner's responsibility to pay for the Plumber and any repairs made. Home Insurance generally covers the resulting damage(s) caused by the leak.
• Our EMS techs will remove or prepare water damaged materials (drywall, baseboards, carpet pad, etc) for drying and drying equipment will be placed in affected areas to facilitate dry out.
• Crews will need access to the property for daily monitoring of the drying process (multiple days).
• If applicable, mold affected areas are contained and the direction of a qualified health professional is requested.
• Removal of any mold-affected materials must be done at the direction of you, your insurance company representative and/or a hygienist. The process of mold removal (remediation) can take several days due to the necessary steps involved.
• EXTREME RESTORATION requires that the property owner hire an Industrial Hygienist to provide written clearance following any mold remediation.

• Fire damaged structures are secured
• Board ups
• Roof cover up
• Temporary fencing
• Temporary demolition & shoring
• Insurance rep and fire investigator may inspect to determine cause of loss.
• Electrician dispatched by EXTREME RESTORATION to establish temporary power, if needed.
• Our EMS techs will remove or prepare water damaged materials (drywall, baseboards, carpet pad, etc) for drying and drying equipment will be placed in affected areas to facilitate dry out and mitigate secondary damages.
• Crews will need access to the property for daily monitoring of the drying process (multiple days).
• If applicable, mold affected areas are contained and the direction of a qualified health professional is requested.
• Removal of any mold-affected materials must be done at the direction of you, your insurance company representative and/or a hygienist. The process of mold removal (remediation) can take several days due to the necessary steps involved.
• EXTREME RESTORATION requires that the home owner hire an Industrial Hygienist to provide written clearance following any mold remediation.

• Soot is very acidic and corrosive. Therefore, our Contents crew will start clean up as soon as approval is given by you and/or your insurance rep.
• Priority attention will be directed to tile, fixtures, mirrors, glass, china, etc. as these surfaces can etch.
• All hard surfaces will be wiped clean from top-bottom.

• Contents are moved or removed from the property if necessary (personal property removed from the premises will be inventoried and secured).
• Contents are cleaned.
• Electronics are cleaned and restored.
• Garments are cleaned and restored.
• Items stored in vaults at our facility in Mission Valley until your home has been repaired.

ESTIMATION AND AUTHORIZATION PHASE

• Our assignment Coordinators will make an appointment with you for one of our estimators to inspect the property.
• The estimate is written. This estimate is an accurate and fair estimate to restore your home to its pre-loss condition.
• The completed estimate is sent to your insurance adjuster for approval.
• Please contact your insurance adjuster directly for any questions or concerns about the coverage of your policy.
• Once approved, a copy of our estimate can be sent to you.
• The estimator will provide you with an applicable work authorization.

• A signed Work Authorization
• Payment of your deductible and/or deposits
• A signed material selection order with confirmed product availability (this is critical and causes the most time delays)

RESTORATION AND COMPLETION PHASE

• The Project Manager will contact you to coordinate consistent access to the property during regular business hours. For those people who work away from the home, a lock box can be provided.
• A project schedule will be created.
• There may be a different and specialized technician assigned to each task. Many technicians will contact you directly during the restoration phase depending on what they are responsible for.

• A signed job completion form
• Full Payment